Requirements gathering and analysis

The process to identify and analyse the requirements for the service or change. Understanding fully what a project will deliver is critical to its success

Design

The early phase of the project where key features, structure, criteria for success are all planned out. This can be done on paper using sketches or flowcharts etc

Build

The physical aspect where you are building the hardware, the servers and network.

Test

Testing is vital to ensure the new service or change meets your needs

Implement or deploy

Launching the new service or change in a live environment

Deliver and support

The service is now in the live or production environment and is being used by the users. Our team must now make sure the service is working and fix any issues that might arise.

Improve

Once the new service or change has been operational for a while its often possible to improve how its delivered.